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FAQ

FAQ

Q. How long will it take for my order to arrive?
Once payment has been received we ask for 1-3 business days for processing your order.  Most times we ship the day after payment is made however there are some things that could hold your order up and could cause a delay.  To help us get your package to you as soon as we can please make sure you ship to your credit card billing address or ship to your confirmed address in PayPal.

Once we ship your products it can take anywhere from 1-6 business days to arrive.  We are in Florida so the further you are away from us the longer it will take for your package to arrive.

Q. How do i find out where my package is?
After payment has been made, the following day you will get an email which will include the tracking number and any other details about your package.  Your order confirmation is sent to your registered email address.  If you do not see your tracking number please check your bulk or junk mail folder. The tracking number is sent from a server and your email account may filter the email.

Q. What are the shipping costs?
Everything on our website is FREE shipping.

Q. Can I pick up my order at your warehouse?
We apologize but at this time we do not offer pickups.  We offer free shipping.

Q. Do you ship outside of the USA?
At this time we ship to the United States and the US territories such as Puerto Rico.

Q. I entered the wrong shipping address, can you change it?
Yes, but our order processing is very fast so if you need an address change you MUST email us as soon as possible to orders@laptopexperience.com.  If you do not contact us within the day your order may ship and there will be an address corrrection fee of $15.

Q. Can I ship to an address other than my billing address?
Yes you can but we must receive a valid phone number to verify your purchase.  This is our policy to prevent fraud.  If you do not email us a customer service representative will try and contact you.  This may delay your shipment so if you need to ship to an address other than the billing please notify us immediately.

Payment

Q. What type of payments do you accept?
PayPal and all major credit cards.  You can also call us directly to pay for your order by phone 813-253-3334 Monday-Friday 9am-5pm EST. We do not accept personal checks or credit cards NOT issued in the USA including non US registered PayPal accounts.

Q. Have you received my payment yet?
If you have paid with a credit card directly or through PayPal your payment is processed immediately which triggers an email from us. This email should be sent to you within 24 hours after payment has been made. This email will verify we have gotten your payment and your order is being processed for shipping. Once your order is shipped we will send another email to you with all of your shipping information.

Returns

Q. My laptop is in need of repair or does not work what should I do?
In order for us to determine the fastest and easiest way to get you running again we will need you to email us Monday-Friday 9am-5pm EST. When you call just ask for technical support and a technician will help you with troubleshooting the problem. Most times we are able to diagnose and resolve the problem over the phone, but in some cases we will need to issue an RMA (Return Merchandise Authorization) so we can properly diagnose the issue. We try to make this process quick and painless. Our turnaround times for product repair/replacement is just 2-3 business days.

Q. Can I return my product for a refund?
Yes. In the unlikely event you would like to have a refund, all shipping charges are non-refundable and we charge a 15% restocking fee of your original purchase price. This restocking fee is to recoup the cost we have to pay in order to sell the product to you. Our goal is to get you the product you are looking for so if you are unhappy in anyway just call or email us and we will be happy to help.

Warranty

Q. Is there any type of warranty on your products?
LaptopExperience.com stands behind every item that we sell and we will do everything possible to assure that you are satisfied. We provide a 45 day limited warranty on all of our laptops. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair done by an individual or another computer repair store. In addition we do not test batteries therefore battery life will not be covered by any warranty. In the unlikely event a warranty issue does arrive we will fix or replace the product within 45 days of delivery. To make a warranty claim please email our office during our regular business hours.

Q. I need to make a warranty claim what should I do?
Simply send us an email and we will respond. We will diagnose the problem over the phone and offer the quickest resolution to the problem.

Contact Info

Q. Where are you located?
Laptop Experience
6101 Johns Road
Suite 5-6
Tampa, FL 33634
813-253-3334

 

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